Crisp vs Intercom
Which no-code tool is better for your project? Compare features, pricing, and more.
Quick Verdict
Crisp is best for startup customer support. Intercom is best for saas customer support. Not sure? Let our AI recommend the right one.
| Feature | Crisp | Intercom |
|---|---|---|
| Pricing | Contact | From $29/mo |
| Pricing Model | freemium | paid |
| Rating | 4.5/5 | 4.4/5 |
| AI Features | ✓ Yes | ✓ Yes |
| Founded | 2015 | 2011 |
| Company Size | 10-50 | 1000-5000 |
| Key Features |
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| Integrations | Slack, WordPress, Shopify, Zapier | Salesforce, Slack, Stripe, Jira |
Crisp — Pros & Cons
Generous free tier (2 agents, basic features)
All-in-one — chat, bot, KB, CRM in one platform
Clean, modern interface
Co-browsing and video calls are unique features
AI features are less advanced than Intercom Fin
Reporting and analytics are basic
Smaller integration ecosystem
Intercom — Pros & Cons
Best-in-class conversational support experience
Fin AI agent is genuinely effective at resolving queries
Proactive messaging reduces support volume
Modern, beautiful messenger widget
Expensive — per-seat pricing plus Fin AI resolution charges
Pricing complexity makes budgeting difficult
Can be overkill for simple support needs
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