Crisp vs Zendesk
Which no-code tool is better for your project? Compare features, pricing, and more.
Quick Verdict
Crisp is best for startup customer support. Zendesk is best for enterprise customer support. Not sure? Let our AI recommend the right one.
| Feature | Crisp | Zendesk |
|---|---|---|
| Pricing | Contact | From $19/mo |
| Pricing Model | freemium | paid |
| Rating | 4.5/5 | 4.3/5 |
| AI Features | ✓ Yes | ✓ Yes |
| Founded | 2015 | 2007 |
| Company Size | 10-50 | 5000+ |
| Key Features |
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| Integrations | Slack, WordPress, Shopify, Zapier | Salesforce, Slack, Jira, Shopify |
Crisp — Pros & Cons
Generous free tier (2 agents, basic features)
All-in-one — chat, bot, KB, CRM in one platform
Clean, modern interface
Co-browsing and video calls are unique features
AI features are less advanced than Intercom Fin
Reporting and analytics are basic
Smaller integration ecosystem
Zendesk — Pros & Cons
Most comprehensive customer service platform available
Massive integration marketplace
Strong AI and automation features
Scalable from SMB to enterprise
Expensive — pricing escalates quickly with agents and features
Complex setup and configuration
Can feel bloated for small teams
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