About Tidio
Tidio is a customer service platform combining live chat, AI chatbot (Lyro), helpdesk ticketing, and email marketing. It is particularly popular with e-commerce businesses and small teams for its easy setup, affordable pricing, and AI-powered chatbot that can resolve common queries automatically.
Key Features
- Live chat widget
- Lyro AI chatbot (trained on your data)
- Helpdesk ticketing system
- Chatbot flow builder (no code)
- Email marketing
- Visitor tracking and analytics
- Canned responses and shortcuts
- Mobile app for on-the-go support
Pros
- Very affordable with a solid free tier
- Lyro AI chatbot resolves queries from knowledge base
- Easy to install and configure — minutes to go live
- Great for e-commerce (Shopify, WooCommerce plugins)
Cons
- Advanced features require multiple add-on subscriptions
- AI chatbot has conversation limits on lower tiers
- Less powerful for enterprise-scale support
Integrations
ShopifyWooCommerceWordPressZapierMailchimpHubSpot
Best Use Cases
- E-commerce customer support
- Small business live chat
- AI-powered FAQ resolution
- Lead generation via chat
Tidio Alternatives
Looking for alternatives to Tidio? See all Tidio alternatives →
Quick Info
- Website
- www.tidio.com
- Founded
- 2013
- Company
- 100-200
- Pricing
- freemium
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