Crisp
The all-in-one business messaging platform.
About Crisp
Crisp is a business messaging platform combining live chat, chatbot, knowledge base, shared inbox, and CRM in one tool. It is popular with startups and SMBs for its generous free plan, clean interface, and the ability to centralize customer conversations from multiple channels.
Key Features
- Live chat widget
- Shared inbox (email, chat, social, SMS)
- Chatbot builder (no code)
- Knowledge base
- CRM with contact management
- Co-browsing and screen sharing
- Video calls
- Status page
Pros
- Generous free tier (2 agents, basic features)
- All-in-one — chat, bot, KB, CRM in one platform
- Clean, modern interface
- Co-browsing and video calls are unique features
Cons
- AI features are less advanced than Intercom Fin
- Reporting and analytics are basic
- Smaller integration ecosystem
ShopifyBest Use Cases
- Startup customer support
- Website live chat
- Multi-channel inbox management
- SMB helpdesk on a budget
Crisp Alternatives
Looking for alternatives to Crisp? See all Crisp alternatives →
Quick Info
- Website
- crisp.chat
- Founded
- 2015
- Company
- 10-50
- Pricing
- freemium
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